Deleting your NoWall account
A NoWall account consists of an anonymous account number only. You can delete it at any time; nothing about you remains on our servers afterwards.
Option 1: In the app
- Open NoWall.
- Go to Account.
- Tap Delete account and confirm.
The deletion is carried out immediately on our servers.
Option 2: By e-mail
Send an e-mail to support@webotion.net containing your account number (shown in the app under Account). We cannot find an account without its number, since no name or e-mail address is linked to it. Requests are processed within 7 days.
What is deleted
- Your account number and the account record
- All devices linked to the account and their VPN credentials (the VPN stops working on every device)
- The subscription record and Google Play purchase token stored on our servers
- Daily traffic totals for the account
What is kept
- Payment records that we are required to keep by law (in Turkey: 10 years). They contain no link to the account number.
- Redeemed voucher codes, marked as used, so that a code cannot be redeemed twice.
Google Play subscriptions are not cancelled by deleting the account. If you subscribed through Google Play, cancel the subscription in the Google Play app under Payments & subscriptions > Subscriptions; otherwise Google will keep charging you. Web vouchers are prepaid and single-use; an unused voucher can still be redeemed on a new account.
Deletion is permanent. If you install NoWall again, a new account with a new free trial is created only if the device has not used a trial before. See the privacy policy for details on the data we store.